CONSUMER SERVICES

We are in touch with the Arizona Registrar of Contractors to provide currently licensed, bonded help when required.  If the job requires only a handyman, we have many available. 

When you call us at 623.214.1646, you will be asked about the kind of work you need done.  We will then check our database and provide you with at least three names and phone numbers of qualified service people to meet your need.   All our vendors have provided at least three local references which we have checked to insure the vendor is qualified to perform satisfactorily and have paid the required fee to register with PORA.

The names we provide are referrals, not recommendations, as we cannot guarantee their work.  However, should they not perform to your satisfaction, come in and fill out a complaint form, sign it, and we will attempt to intercede on your behalf.  It takes only a call from us to correct most situations.  We do not claim 100% problem resolution, but we can help. 

So, if you find you need help in your home, be it a leaky faucet, a leaky roof, a new gardener, or some other problem, please call us at 623.214.1646. 

PORA Works For You.

What to do if things aren't working out...

We are proud to note that we usually receive compliments about our vendor referrals, but occasionally we do receive complaints. Most of these complaints are due to a lack of communications between the consumer and the vendor, and/or a lack of reserach on the part of the consumer. Be a smart consumer by asking for a written estimate prior to having any work compoeted. If you feel the estimate is too high or the work involved is more than you anticipated being needed, contact other vendors for a comparision. Never sign a contract unless you are ready to pay the stated price. If you feel the work completed is substandard or that you have been overcharged above wht was on the written estimate do not sign the final contract, and contact the vendor to try to resolve the issue. If you are stilll unhappy with the end result, come into PORA and complete a complaint form in Consumer Services. If the vendor is licensed, you may contact the State Board of Contractors or the Attorney Generals office to file a formal complaint. Remember that many small jobs, such as leaky faucets or toilets can be completed by a qualified handyman rather than a plumber.

Smart consumers save money, time and aggravation by hiring the fairest, most qualified vendors to complete their home repairs.